Privacy Policy

At The Brain Physio, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Health Services Act 2016 (WA), and the guidelines set forth by the Australian Health Practitioner Regulation Agency (AHPRA).

1. Collection of Personal Information

We collect personal and health information to provide high-quality, client-focused neurological rehabilitation services. The information we collect includes but is not limited to:

  • Your name, contact details, and demographic information.

  • Medical history, treatment plans, and other relevant health data.

  • Emergency contact details.

  • Payment and billing information.

We collect this information directly from you through forms, consultations, or communications. In some cases, we may collect information from third parties, such as healthcare providers, with your consent.

2. Use of Personal Information

Your personal information is used to:

  • Deliver and improve our allied health services.

  • Develop personalised treatment plans tailored to your needs.

  • Communicate with you regarding appointments, treatment progress, and related updates.

  • Comply with legal and professional obligations under AHPRA and applicable laws.

3. Disclosure of Personal Information

We respect the confidentiality of your information and will only disclose it when:

  • Required or authorised by law, such as mandatory reporting obligations.

  • Necessary to communicate with other healthcare providers involved in your care, with your consent.

  • Required for billing purposes, including communication with private health insurers or the NDIS.

4. Storage and Security

We store your personal information securely, using physical, electronic, and administrative safeguards to protect it from unauthorised access, misuse, or disclosure. This includes:

  • Secure databases and encrypted files for electronic records.

  • Restricted access to personal information by authorised staff only.

  • Regular audits and updates to our security systems to align with industry standards.

5. Accessing and Updating Your Information

You have the right to access the personal information we hold about you and request corrections if it is inaccurate, incomplete, or outdated. To do so, please contact us using the details below.

6. Retention of Information

We retain your personal and health records in accordance with legislative requirements, including AHPRA guidelines, which require retaining records for seven years from the last interaction, or until a minor reaches 25 years of age.

7. Your Consent

By engaging with our services, you consent to the collection, use, and disclosure of your information as outlined in this policy.

8. Changes to this Policy

We may update this Privacy Policy to reflect changes in laws, regulations, or business practices. Updates will be published on our website, and we encourage you to review it periodically.

9. Contact Us

If you have questions, concerns, or complaints about how we handle your personal information, please contact us directly at info@thebrainphysio.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) or the Health and Disability Services Complaints Office (HaDSCO) in Western Australia.

We are committed to safeguarding your privacy and providing exceptional care. Thank you for trusting The Brain Physio with your rehabilitation journey.